Jorge Román

Director of Business Excellence Chile Ltda


Mr. Román is PhD© (Lleida University in Spain), a Mechanical Engineer with a MBA (NSU, Tulsa-­Oklahoma, USA). His areas of expertise focus on the application of Quality Improvement to business in service and products (TQM, Lean Management, Business Excellence Framework, QMD). Professional Speaking/Education & Training. Conduct organizational assessment using Business Excellence Frameworks like Malcolm Baldrige, Iberoamerican, CAF, & Chilean to create customer-­centric  organizations.

Global Presence: Speaker in business excellence at local,  regional, national and international levels. Over 35 presentations around the world (United States, México, China, Malaysia, Iran, Venezuela, Singapore, Argentina, Peru, Kuwait, Philippines, Colombia and Chile).

Mr Jorge Román is currently a Director of Business Excellence Chile. Lead a global management-­?consulting firm with strategic expertise in leadership development, customer satisfaction, workforce engagement & process excellence.

He is a part-­time professor at University of Chile (Business and economic School). ASQ (American Society for Quality) Country Counselor (2015-2017), International Academy for Quality (Member), Organizational Excellence Technical Committee of the Quality Management Division, ASQ, ViceChairman (2011-­2013) of Global Benchmarking Network (GBN), Global Performance Excellence Award Executive Committee, International examiner for the Baldrige Training Program, Senior Examiner for the Iberoamerican Quality Award, and APQO (life time member).

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